Recent Why SERVPRO Posts

Its the Small Things

12/18/2019 (Permalink)

Have you ever heard the old adage that great things come in small packages.  I believe that’s true.  In fact, most of the time, it’s the small things that make life so very special.

As a marketing rep at SERVPRO, I find it’s the small things that make this job so great.  Riding in the Christmas parade and seeing all of your friends waving back at you is not a grand and huge undertaking but it surely is fun!  Decorating a Christmas tree at the Chamber of Commerce is not a huge deal, but it gives you a great sense of satisfaction when it’s done. 

This week I had the opportunity to perform a very small task but it gave a great sense of accomplishment to many folks and for me completed another satisfying day at the job.  I took a ride yesterday and delivered Continuing Education certificates to the participants of our 2 classes this past month.  When I walked in the door with an envelope, they immediately began to smile because they knew what I had for them.  And each of them were so complimentary and gracious in their remarks about SERVPRO and how appreciative they were that our company believes in reaching out beyond our “walls” and providing this service. 

And so thank you SERVPRO for giving us a great opportunity to provide for our insurance agents.  Thank you for the opportunity to build into our community and to make it better!  Thank you to our team who made this possible – our crew who set up, our operations manager who was instrumental in paperwork, etc., our franchise owners who are always behind this great task and our instructor who hit a grand slam.

After all, it’s the small things.......

Home Carpet Cleaning Should Always Involve Professionals

9/27/2019 (Permalink)

Frequent home carpet cleaning is the only sure way to keep carpeting in good shape, but too many people still neglect to perform it often enough. Carpeting sustains a lot of wear and tear, picking up pet dander, soils, food particles, water, chemical residues, and a number of other contaminants. If these contaminants are allowed to sit for too long, they can damage the fibers, discolor them, or even attract pests or mold. It’s a situation no homeowner wants to get into, and professional treatment is the only way to ensure it doesn’t become a reality.

Why should professionals be brought in to perform home carpet cleaning?

It’s often impossible to know just how soiled the carpeting is, so it’s best to ensure treatment is thorough. And when it comes to thorough treatment, certified technicians are a homeowner’s best bet. Store bought or rented machines are limited in their effectiveness, and don’t provide the same level of performance that a commercial machine offers. Rented machines can’t agitate the fibers as vigorously, they can’t penetrate as deeply as a commercial machines, and they aren’t as precise. This leads to inferior treatment and rapid resoiling of the carpeting. 

While operating rental machinery may seem simple, there’s more to the process than one might realize. The biggest problems untrained people have when cleaning their carpets is using too much or too little water. With too little water, it will be impossible to effectively remove soils, and detergent residue will be left behind to dry and adhere to the flooring. Too much water, and the floor will remain damp for too long, allowing mold and pests to take root, and making it easy for people to dirty the flooring again. A lack of training is not the only issue, either, as rented machinery isn’t as precise at dispensing water, nor is it powerful enough to reliably extract it. 

Professional home carpet cleaning firms do not have these issues, as they are certified in the best industry practices and have the commercial quality equipment to match their expertise. For example, certified crews have received training from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), and are armed with the IICRC’s sophisticated treatment practices. This includes comprehensive procedures in removing dry soil, suspending matted-in soils, and removing them as well. Soil suspension and removal is not something a homeowner is equipped to handle, and that’s a problem because most of the worst soils are matted into the flooring. 

Certified home carpet cleaning professionals have powerful technology, including water extraction machines that agitate the fibers down to the backing. Professionals can also treat the carpeting to protect it from additional soiling and extend the carpeting’s longevity. It’s much more affordable than replacing the carpet, and much less of a headache, so professional treatment should be considered an investment, and not just a service.

www.IICRC.org

Hiring Rug Cleaning Services Instead Of Attempting DIY

9/26/2019 (Permalink)

Choosing to hire certified rug cleaning services rather than opting to tackle a more DIY approach is the best option for any homeowner. While the process may seem as simple as a good vacuum and spot removal job, those alone will not help in prolonging the life of the rug. Many are instead leaving it up to a technician that has been highly educated and trained through the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) will ensure the job is done properly. They have the latest tools and skills to carry out the job with the utmost care and detail. 

An increasing number of homeowners are finding themselves with area rugs in one or more rooms of their living space. Typically, they take quite a bit of abuse due to the day-to-day wear and tear done by family, pets, and guests. That heavy foot traffic leaves dirt, dust, odors and stains behind. What started out as a useful, yet decorative piece in a room ends up looking worn, dingy, and full of bothersome allergens. Routine upkeep such as vacuuming and minor stain removal can be done, yet it is imperative to have the piece removed and professionally cleaned on a regular basis. The frequency of this process truly depends on the extent of use the piece has.  

Technicians that are IICRC-certified have had the coursework and training necessary to provide superior rug cleaning services. From start to finish they will work tirelessly to restore the piece to its original, vibrant appearance. This attention to detail starts with an initial inspection to establish the type of material that will be dealt with, what debris and allergens are present, and if there is any damage to be addressed. At this time they will be able to give the homeowner an idea of the extent of treatment and time frame required. Typically the piece is removed from the home and brought to the business location, which is fully equipped to complete the job. The technician starts with a careful vacuuming to remove loose debris, which is followed by any needed stain and damage treatment, and a good rinse. Once completely dampened a gentle but effective cleansing solution is applied and a soft agitating brush is used on the surface. A hot water extraction technique may be utilized at this time for a deeper clean or it may go through a total immersion process. The rug is then meticulously rinsed.. Depending on the equipment in place, it may be placed in a rotating centrifuge to draw out a majority of the water or other another extraction method may be utilized. It is hung for complete drying before being transported and delivered back to the home. Prior to final delivery it will be groomed via a finishing brush and a combing of the fringe to complete its pristine appearance. 

While the do-it-yourself approach may seem doable to some, a true comprehensive treatment can only be done by those certified to perform these specialized rug cleaning services. It is important for homeowners to do a little investigating prior to choosing the firm to entrust with the job. Personal and online recommendations are a great starting point, as is the IICRC's own website. They provide a database of certified firms that are current on their training and continue to follow the industry standards. Additionally, viewing their website, contacting the business directly, and even visiting their facility will offer insight into the service and result to be expected. 

For most, this type of floor covering was an investment in the home's warmth and overall decor. While it is there to be walked upon, it is also important to protect and maintain it regularly.

www.IICRC.org

Play that funky music, but get rid of that funky smell

9/16/2019 (Permalink)

Most of us have walked into a business or even a home that didn’t smell … well, good. Sometimes the odor is identifiable and superficial cleaning will fix it or maybe it can just be stemming from some unpleasant thing that’s out of sight and no longer alive thus creating a big ol “eeewww” in the olfactory department.

More often, weird odors are not clearly seen or understood. Like musty basements … what is “musty” any way? That’s just a weird word. Restaurants often start to have an odd and not altogether pleasant smell from fryer oils, grease traps, garbage and other unsightly and unappetizing things we really don’t love to talk about. Maybe you are now thinking back to when your very own nose was offended by such an odor and how you really wish you hadn’t picked that particular place to try a salmon burger.

At SERVPRO of Union, Towns, Fannin and Gilmer Counties (yeah, we know that is a crazy long name) we are challenged with helping businesses and homeowners get rid of funky things. We can suggest a new musical playlist that’s less 1970s too, but we don’t specialize and can’t promise your satisfaction in that!

One of the ways we help to get rid of “funk” is through Air Duct Cleaning. Sometimes, you can change the carpet, paint the walls, bleach the tile and there is STILL an odor. Often times, that odor is coming from your Heat Ventilation and Air Conditioning (HVAC) system. So, along with a smell, the air you are breathing isn’t so great either. Even the EPA suggests Air Duct and Ventilation system cleaning can be beneficial in situations where mold has been present or if any type of contaminant could have breached your system. Breaches happen in the case of older systems and just like your coffee table gets covered in dust, so does your duct work. We’ve talked about a lot of yucky things in this article and sadly, even the tidiest of Sally (or Sam) Homemakers can’t stop dust.

Inspecting the ventilation system is also a great way to reveal efficiency issues and potential hazards or problems. There could be lack of insulation along with a multitude of possible scenarios our technicians encounter when they go crawling around in attics and under floors. We have stories …

We pride ourselves on integrity, responsibility and commitment in our business. Our jobs often include doing our full level best to turn someone’s disaster into a happy ending, so in performing routine cleaning and inspections we are thrilled when we can be the ones to point out an issue and prevent disaster. That’s what we call a very good day.

To learn more about our Air Duct and HVAC Cleaning services visit www.SERVPROuniontownsfanningilmercounties.com

Christine Osborn : Operations Manager

9/3/2019 (Permalink)

Meet Christine Osborn, the Operations Manager of SERVPRO of Union, Towns, Fannin & Gilmer Counties!

Christine wears many, many hats for SERVPRO. She manages all of the functions that happen within the franchise. She will even suit up and help out production to assist our customers to get their homes back to normal again.

Her background is in management, marketing and graphic design. She grew up on a farm in a small town in Iowa. She was in the Iowa Army National Guard and studied Music Education at a private university in Storm Lake, IA. She has a very wide variety of talents and interests. 

Christine is the mother of two very intelligent and loving sons, Braxton & Walter Lane, who are her entire world. In her free time she enjoys motivating others to set goals because her goal in life is to "Make A Difference". She says nothing is impossible as long as you tell yourself you can do it. Her and her sons are also huge supporters of the Armed Services...past, present and future.

SERVPRO of  Union, Towns, Fannin & Gilmer Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. If we can assist you with any restoration needs, do not hesitate to contact our office.

Relay for Life

9/3/2019 (Permalink)

SERVPRO of Union, Towns, Fannin and Gilmer Counties had so much fun last Friday at the Relay for Life event in Blue Ridge, GA! Thank you to everyone who came out to support the cause!

What Is Relay?

  • Organized, overnight community fundraising walk
  • Teams of people camp out around a track
  • Members of each team take turns walking around the track
  • Food, games and activities provide entertainment and build camaraderie
  • Family-friendly environment for the entire community

Because it's a team event, individual participants are not required to be there the entire time. But it's so much fun, you'll find it hard to leave!

SERVPRO of Union, Towns, Fannin & Gilmer Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Mold from Heavy Flooding a Serious Concern

2/1/2019 (Permalink)

5 reasons to suspect you didn't cure your mold issues on your own! SERVPRO of Union, Towns, Fannin & Gilmer Counties is here to help!

Mold from Heavy Flooding a Serious Concern

From August till the end of December 2015, North Georgia saw several incidents of heavy rainfall that led to massive flooding. In some parts, like Blairsville’s Meeks Park or entire neighborhoods in Ellijay, rising water levels were enough to shutter access to main roads and close down communities completely.

As the new year brings a break from the rain and the region settles into its familiar chilly weather pattern, many residents are still left dealing with the aftermath of last year’s torrential rains. Most notably, the potential for mold and bacteria growth is  concern for those affected by flooding.

SERVPRO has been helping businesses and residents since 1967. They will be happy to assist you in the cleanup and restoration of  your home from the serious aftermath effects of flooding fromheavy rains or plumbing.

5 reasons to suspect you didn’t cure your mold issues on your own:

  • Mold spores are airborne and invisible to the human eye. They can quickly multiply after your cleaning attempt. Air duct cleaning is essential after mold cleanup to capture mold spores and sanitize the system.

  • If you used bleach, it leaves residual moisture, which is one condition mold needs to grow.

  • If you used bleach on porous surfaces, such as unfinished wood and drywall, you may have killed mold on the surface. However, you quite possibly did not kill the roots beneath the surface.

  • You have a musty smell after cleaning.

  • If a dark stain reappears after cleaning, it could possibly be the return of mold

You may need a professional to, at least, evaluate your home and make sure it’s mold free. Mold issues are always best caught early or completely prevented.


For more information please visit SERVPROBLUERIDGE.com or call us today at 706-896-1880.

Play that funky music, but get rid of that funky smell

8/1/2018 (Permalink)

Most of us have walked into a business or even a home that didn’t smell … well, good. Sometimes the odor is identifiable and superficial cleaning will fix it or maybe it can just be stemming from some unpleasant thing that’s out of sight and no longer alive thus creating a big ol “eeewww” in the olfactory department.

More often, weird odors are not clearly seen or understood. Like musty basements … what is “musty” any way? That’s just a weird word. Restaurants often start to have an odd and not altogether pleasant smell from fryer oils, grease traps, garbage and other unsightly and unappetizing things we really don’t love to talk about. Maybe you are now thinking back to when your very own nose was offended by such an odor and how you really wish you hadn’t picked that particular place to try a salmon burger.

At SERVPRO of Union, Towns, Fannin and Gilmer Counties (yeah, we know that is a crazy long name) we are challenged with helping businesses and homeowners get rid of funky things. We can suggest a new musical playlist that’s less 1970s too, but we don’t specialize and can’t promise your satisfaction in that!

One of the ways we help to get rid of “funk” is through Air Duct Cleaning. Sometimes, you can change the carpet, paint the walls, bleach the tile and there is STILL an odor. Often times, that odor is coming from your Heat Ventilation and Air Conditioning (HVAC) system. So, along with a smell, the air you are breathing isn’t so great either. Even the EPA suggests Air Duct and Ventilation system cleaning can be beneficial in situations where mold has been present or if any type of contaminant could have breached your system. Breaches happen in the case of older systems and just like your coffee table gets covered in dust, so does your duct work. We’ve talked about a lot of yucky things in this article and sadly, even the tidiest of Sally (or Sam) Homemakers can’t stop dust.

Inspecting the ventilation system is also a great way to reveal efficiency issues and potential hazards or problems. There could be lack of insulation along with a multitude of possible scenarios our technicians encounter when they go crawling around in attics and under floors. We have stories …

We pride ourselves on integrity, responsibility and commitment in our business. Our jobs often include doing our full level best to turn someone’s disaster into a happy ending, so in performing routine cleaning and inspections we are thrilled when we can be the ones to point out an issue and prevent disaster. That’s what we call a very good day.

To learn more about our Air Duct and HVAC Cleaning services visit www.SERVPROuniontownsfanningilmercounties.com

Relay for Life

8/1/2018 (Permalink)

SERVPRO of Union, Towns, Fannin and Gilmer Counties had so much fun last Friday at the Relay for Life event in Blue Ridge, GA! Thank you to everyone who came out to support the cause!

What Is Relay?

  • Organized, overnight community fundraising walk
  • Teams of people camp out around a track
  • Members of each team take turns walking around the track
  • Food, games and activities provide entertainment and build camaraderie
  • Family-friendly environment for the entire community

Because it's a team event, individual participants are not required to be there the entire time. But it's so much fun, you'll find it hard to leave!

SERVPRO of Union, Towns, Fannin & Gilmer Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Sneaky Leaks: Tips to avoid disaster

8/1/2018 (Permalink)

Did you know that the EPA reports that plumbing leaks account for more than One Trillion gallons of water waste, Nationwide. That’s TRILLION, with a T. One million gallons of water will fill a football field sized swimming pool nearly four feet deep. 
The EPA also reports, the average household loses 10,000 gallons each year due to leaks. That’s enough to fill a backyard pool six feet deep. 
So, what’s so leaky? Some leaks are super sneaky.
Here are five places you might be able to sneak up on your leaks!


1. HVAC drainage line: this isn’t a leak that uses excess water but it is a leak that can spill out of its containment pan, onto the floor and cause damage. 
THE FIX: It’s usually just that the line is clogged with dust or debris. Generally simple to fix.

2. Ice maker lines: Your ice maker is a workhorse. Tirelessly, it pools water into the mold so you can have cold beverages. The waterline that supplies this process is generally tucked behind the refrigerator, out of sight. Older models are usually equipped with a clear plastic tube that can pinch, become brittle and crack open or just get pulled out of the fixture. Newer models have a stainless, flexible hose that is much more durable. 
THE FIX: Check behind your fridge for any moisture or pooled water. A slow leak my never be seen depending on the type of flooring you have. Replacing this item is a YouTube video away.

3. Faucets: So, maybe faucets are less sneaky than attic or basement water lines … but little drips add up. It’s worth turning the controls a smidge tighter to see if you have a drip or just poor hand strength. 
THE FIX: It’s usually just an O ring or a washer. The internal workings of the standard kitchen or bathroom faucet do not work for forever. Also, you might consider changing the supply tube lines with braided lines.

4. Outdoor faucets: The invention of frost proof fixtures have significantly cut down on problems with outdoor faucets wreaking havoc. However, one little caveat we see time after time, is the improper installation of these handy-dandy faucets. See, they are supposed to be installed at a slight angle as to encourage any remaining water to run out of the pipe. Because: without water, a pipe can’t really freeze and burst. 
THE FIX: Unscrew the hose … run a little water on the ground, turn off the water … does the water continue to drip out of the faucet for a bit? If it’s dry as bone, there’s probably a good chance it’s not going to drain out. You are likely going to need a handy person or a plumber to fix this. **Remember, never leave hoses connected to faucets in the winter.

5. Dishwashers: Oh how we love or hate our dishwashers. Either they are saving us from the task of scrubbing never ending dishes, or they are doing a terrible job and we are still scrubbing dishes. Tucked back flush with our cabinets, we cannot see what is going on with the kitchen help. 
THE FIX: Look closely at the adjoining cabinetry for signs of moisture. If you are seeing the leak, it could be the door gasket or something rather simple. If it’s older, the tubs can form holes. 
THE FIX: Don’t over load your dishwasher and definitely use the proper soap. Other leaks, you may need help to resolve.

Other places to look for leaks: hot water heater, washing machine hoses (we recommend you change these every 5-7 years or switch to a braided line), under sinks, attic and basement pumping, access panels to plumbing otherwise walled off.

Remember at SERVPRO we can make sure any disaster you encounter is “Like it never even happened” but we also fully subscribe to the theory “an ounce of prevention is worth a pound of cure”.

Should you have a leak sneak up on you and cause more than mess than you can handle, "SERVPRO of Union, Towns, Fannin & Gilmer Counties" is just a phone call away. 
www.SERVPROBlueRidge.com 
(706) 896-1880

Does Your Home Have A Mold Problem?

7/26/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today –706-896-1880