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Water Ingress In Buildings After A Storm

1/19/2021 (Permalink)

Water ingress from storm water Storms can cause water ingress

Call SERVPRO when outside water makes its way indoors!

SERVPRO is a leader in disaster restoration. Our services include water damage, fire damage, and mold remediation. 

Water damage can occur for several reasons, including burst pipes, broken appliances, and flooding from natural disasters.

One of the most common types of water damage calls we receive after storms is called water ingress.

What is water ingress?

Water ingress, also known as penetrating damp, is when water from outside infiltrates a property. It happens for various reasons and ways. 

Put another way, whenever water passes through walls and comes inside the property, it’s water ingress.

Water making its way into your building or house is something to worry about because it could result in damage and lead to expensive and further problems. 

The damage can include fungal decay, destruction of the decoration, and long-term mold issues associated with dampness. These can have a negative and drastic impact on your health and lifestyle; therefore, preventing water ingress is crucial. The solution? Contact a local water ingress expert like SERVPRO.

Causes of water ingress in buildings:

There are several reasons for water ingress. Here are some of the most common: 

  • Damaged Walls - deteriorated wall results in seals between mortar and brickwork becoming porous; this allows water through the wall, otherwise known as water ingress. 
  • Defective or leaking drainage - cracked, blocked, and defective downpipes with faulty seals are one of the main reasons for penetrating damp and water ingress. 
  • Roof damage - Any missing shingles or defective seals will allow water ingress. Roof maintenance and inspection are essential in identifying broken or missing tiles or seals to prevent this water entryway. 
  • Leaky basement window seals - if there are broken or damaged seals around basement windows, the waterproofing capabilities are diminished, and water will likely ingress into the building.
  • Flash Flooding - If your residency is in an area where floods are common, then the large volume of water is a common factor for resulting water ingress 

In short, defects in the building, such as cracks, put your property at risk of water ingress. Water ingress risk increases with a large volume of water from flash floods or storms.

Where can water ingress? 

Water ingress in basements, cellars, and roofs has the greatest chance of occurrence in any property.

If you’re going to assess where water ingress has a chance for developing on your property, you should look at these common signs:

  • Plaster peeling off the wall
  • Damp, musty smell in the attic or basement
  • Mold growth on any wall
  • Damp patches on any wall
  • Visible water in basement or attic

Type C waterproofing systems are widely known and used to drain out the water safely from the property. If you suspect your waterproofing system is damaged, contact a waterproofing specialist like SERVPRO. We deal with all kinds of queries and are here to serve and assist you. 

Water ingress mitigation

In mitigation, you first need to assess the situation. The most crucial stage to treat the water ingress is to check the dampness and determine the water’s source. After the assessment, professionals must remove moisture and water from your property from both the structure and air itself. The last step of the mitigation process is the restoration and sanitation of the property to return to a healthy and safe condition. Trust the professionals at SERVPRO to determine the cause of the situation and provide the necessary steps for repairs. 

Regular checks will help ensure that building defects will not be hazardous and stop the water from making its way into the property. Efficient and fast clean up is crucial; we have water ingress mitigation specialists to help your business get in the pre-disaster condition and become fully operational again. 

Suppose you’re struggling with any damp related issue or water ingress. In that case, SERVPRO is the preferred water restoration vendor for many insurance companies. They will help you diagnose and identify the solution so you can be free from water ingress and dampness-related issues. 

Water mitigation is an essential part of restoring your property. Address any water damage signs as soon as you spot them—this will save you from long-term hassles, time, and further costs. SERVPRO specializes in drying, cleaning, restoring, and sanitizing your property. Contact us if you’ve noticed water ingress at your office, business, or home. We are here to assist you!

Does Homeowner’s Insurance Cover Wind Damage?

1/18/2021 (Permalink)

Home in Blue Ridge Ga High winds can cause trees to fall on your home.

Properties in Blue Ridge GA Are Susceptible To Wind Damage

Among all the extreme weather events, high winds are at the forefront of Blue Ridge’s weather challenges. A report that counted weather events from 1950 to 2010 shows how thunderstorm winds and hail winds have remained a source of great distress for its residents over the decades. In Blue Ridge, wind damage mitigation is a service used to identify wind damages to property structures.

While high winds and gusts of cool air are a blessing in stifling Georgia summers, they can quickly turn into something far damaging in adverse weather conditions. Your property and the wildlife around you are at risk when you are facing severe wind currents. 

Before we get into the technicalities of homeowners insurance and how SERVPRO can mitigate wind damage to your property, there are few things that you need to know about wind damages.

What Damage Can Wind Do?

Your Blue Ridge house can suffer a varying degree of damages depending on the speed of the winds. Roofing is the first sign of wind damage. After non-severe winds (ranging from 45 to 57 mph), you may notice loose shingles. Wind damages become severe when their speed exceeds the 58-mph mark. The structure of your property will go beyond a few loose shingles at extreme wind speeds. High winds can rip off perfectly fitted shingles as well as uproot the trees around your house. The damages up until winds at 58mph are still sustainable, but higher wind speeds will result in hefty repairs. 

How To Identify Wind Damage?

You can hire a professional at SERVPRO to inspect your roof for any wind damages though there are clear indicators that will show you whether your roof is suffering from wind damage or not. 

  1. Chimney damages: Chimneys can show clear signs of wind damage when there are missing pieces. 
  2. Roof Damages: Clear signs of roof damage are curling, peeling, and loose or missing bits and pieces from your roof.
  3. Siding Damage: Like roof damage, siding damage will show peeling and loose or missing bits and pieces from your property's siding.

Depending on your house’s roof type, you’ll have to look for different materials missing from your house's structure. Common home materials in Blue Ridge, Georgia, include shingles, bricks, and asphalt. Damaged granules essential for roofs with shingles are often the cause of making them lose their grip. Inspecting drains and ventilation systems for roofing granules might be a good start to identify wind damages in your house’s roof.

Another thing that should be a dead giveaway for roof wind damages is water leakage caused by missing or loose soffit and fascia. Water damages are the precursor of wind damage, especially when your home has ceiling leaks.

SERVPRO Helps With Insurance Claims

Different insurance companies cover different types of house damages in their agreement. There is no standard answer that can be universally applicable for all insurance policies. You need to consult with your homeowner insurance company to determine whether they cover wind damage to your Blue Ridge property. 

Almost all insurance policies cover basic house damages, especially those caused by extreme weather events. However, keep in mind that some policies include a clause or two against damages caused by “natural disasters.”

SERVPRO cannot help you with your insurance coverage's legalities, but we can help you file your homeowner insurance claim. Everything you might need from damage estimates, cost of repairs and initial inspections will help you get your homeowner's insurance claim processed quickly. 

Your property needs to be inspected and taken care of after a windstorm. Call the IICRC certified professionals at SERVPRO of Union, Towns, Fannin & Gilmer Counties to inspect your property after a severe wind storm to prevent a water damage disaster.

What is the SERVPRO Slogan?

1/14/2021 (Permalink)

kitchen remodel like damages never occured A few months ago, this kitchen had a grease fire; now it's back "Like it never even happened."

“Like it never even happened.”

SERVPRO is one of the largest repair and restoration services in the U.S. Our service providers are dedicated to assisting residential and commercial properties to recover from floods, sewage, or other crises. We have almost 50 years of expertise in offering water damage repair and restoration facilities throughout America.

We stay true and adhere to our slogan, “Like it never even happened.” This slogan, kept in mind by every professional we employ, separates us from other service providers. In short, it means we do our services in a manner that would make you wonder, “Did any damage even occur?”

We are fortunate to be employing service providers that express a dedication to innovation and consumer service, all of which are sponsored by our strategic support staff. Our staff is renowned for the utmost commitment to your issue, so you can be confident that we can restore your home from fire damage, water damage, and mold.

What does “Like it never even happened,” mean?

SERVPRO strictly adheres and lives up to our motto, “Like it never even happened.” This motto implies that we strive to make it seem like it was never dirty, like it never overflowed, like it never caught fire, like it never leaked, like it never smoldered – whatever the case, our mission is to make it “Like it never even happened.”

No matter what “it” is.

We live up to this slogan through the use of unique restoration solutions and the following essential steps:


When we arrive on-site, the very first step we perform is evaluating the magnitude of the damage. We then follow up with a detailed plan to thoroughly remedy the situation.

Mitigation of damage

In the first phase in restoring and upgrading, we employ the latest technologies to ensure that the disaster or incident doesn’t cause further damage.

Cleaning of debris

We sweep and remove any debris from the affected area, preparing it for our final step.


The restoration method varies depending on the cause of the damage and involves restoring the affected area returning to its pre-affected state, “Like it never even happened.”

Why choose SERVPRO restoration services

When your residential property is damaged by rough weather, water damage, floods, or burning, it is vital to employ a specialist repair service as soon as possible to avoid any significant damage. Fires can lead to structural damage; flooding leads to mold. 

Looking for a successful online repair business can be challenging since there is a multitude of distinct companies to pick from online. What makes SERVPRO so unique to be chosen?

SERVPRO is dedicated to professionalism in every area of its service. From making sure our restoration technicians are qualified and fully accredited and keeping ourselves upgraded on the new property restoration methods and technology to deliver superior customer service, we are here for you. 

Here are some reasons why SERVPRO is worth your business:

The best level of service

SERVPRO is committed to offering the highest quality restoration services possible. Don’t think about heading to second-rate firms that do substandard work. Our professionals are committed to making it “Like it never even happened,” so you can get your life back. We arrive at your home well trained and well qualified to cope with all the aspects of restoration.


We will always charge you a fair price for our services—that’s our promise. SERVPRO is committed to transparency by telling you the truth of what we’re doing and describing the rationale behind the billing. We are trustworthy, polite, and our services are competitive for our high-quality service. Wouldn’t you like a service that reaches beyond your expectations?

Knowledge and competence

Our team is individually recruited and encouraged to be the finest they can be. Each employee is trained by the IICRC and available to do any needed restoration work. We recognize that they are also the hallmarks of our company, so we take good care of the environment and well-being of our family. 


We realize that your time is precious, and that’s why we are clear about our scheduling. Doing this means that we reach our clients on schedule at all times and that we will not leave you hanging.

Dedication to customer service

Our goal is to put positive energy and pleasant attitudes into our successful work; this leads to fulfilled customers. When you’re glad, we’re happy, too. Our company is sure that it will achieve, and surpass, all your expectations as we make your property “Like it never even happened.” We ensure outstanding customer loyalty by doing all we can to fix the problems. 

SERVPRO professionals are here for you

SERVPRO workers are much more than just professionals; we are caring and diligent peace of mind providers. We understand that it can be challenging to cope with fire and water damage and that health effects from mold can be frightening. Irrespective of whether you speak to the office workers on the phone or the workers in person, we strive to make every interaction a bit less unpleasant, and the problem “Like it never even happened.”

SERVPRO wants to help you get your home or your business back “Like it never even happened,” as quickly as we can while also offering you the consistency of the final service you expect.

What is Inside a SERVPRO Truck?

1/11/2021 (Permalink)

Equipment inside a SERVPRO truck A peek inside a SERVPRO truck

SERVPRO trucks are uniquely designed for restoration services 

The top priority of every SERVPRO professional is to return the damaged items and areas and bring them to their pre-disaster condition “Like it never even happened.” Each of our team members is dedicated to restoring the lives and property of our customers. 

One of the most important things about our company is the SERVPRO truck. It has various equipment to deal with water, fire, or mold restoration. Our famous extractor truck has a mount extractor. It's one of our top machines as it's compelling and has a 250-foot hose, which enables us to get inside the business or house dealing with water damages. The water extractor helps to carpet clean too, which is an extra benefit to our arsenal. Due to the size of the truck, various items and equipment are easily added if needed. 

Restoration is an extremely complex operation, and versatile vehicles are demanded of it. With the help of SERVPRO trucks, we can remove material waste and quickly access tools for various jobs so performed work can go smoothly. 

Equipment inside a SERVPRO truck

SERVPRO understands how crucial it is to have the proper equipment to perform any size restoration repair. Our team consists of IICRC trained professionals knowing how to use industrial equipment. Here are common pieces of equipment found inside a SERVPRO truck:

Moisture Detection Equipment:

It involves scoping, which locates the areas affected by water and determines how much the contents and structures have absorbed water. Moisture detection devices enable the insurance that an environment is completely dry. Moisture sensors detect moisture in walls, baseboards, and flooring. 

Thermo hygrometers:

Thermo hygrometers measure relative humidity and temperature. These two readings are conducted by a SERVPRO professional to determine specific dew point, humidity, and vapor pressure. 


Extractors are used in removing water and cleaning carpets. They can either be portable or truck-mounted, thus enabling greater access. 

Air Moving Equipment:

Air movers are used in enhancing evaporation at the surface level and are beneficial in water damage restoration; when the airflow rises, the moisture increases, which is then finished through the dehumidification equipment. 

Dehumidification Equipment:

Dehumidification lowers the humidity level and discharges warm, dry air. SERVPRO experts use two types of dehumidifiers, refrigerant, and desiccant. 

Deodorization Equipment:

These foggers have an ultra-low volume, which has deodorizing agents that enable an odor-causing to accumulate. The device helps to inject disinfectants and antimicrobials into problematic areas removing any unwanted wall or carpet odors

Why are SERVPRO trucks green?

SERVPRO restoration crews have been out and about in neighborhoods and helped people recover disasters from mold loss, fire, and water. Our trucks are in green color, and there's a story behind this initiative. 

The founder of SERVPRO in the early 1970's determined the most eye-catching color through a color chip paint sample. Choosing the right color for a logo is a well thought out process, and when the founders asked the majority of the people regarding which color cannot be missed, by a vast margin, the most identified color was green. 


SERVPRO trucks have proven to provide flexibility, performance, and utility across all restoration divisions. SERVPRO trucks are more than just a place for equipment; they assure property owners that their property will be put together as if the disaster never occurred. 

Contact us, and we promise to pull up with our renowned SERVPRO truck and restore the damage caused to your business site or home. You can rely on the preferred restoration vendors at SERVPRO of Union, Towns, Fannin & Gilmer Counties for quality mitigation, restoration, and repairs.

What Are Fire Chasers?

1/4/2021 (Permalink)

Fire chaser holding fire restoration contracts When working with a fire chaser, be sure to know what you are signing.

Fire chasers chase fires and offer fire damage services

Imagine your business site or home is up in flames. You hope this is all a bad dream as you see all your life's belongings burning away. The feeling of despair clouds your mind. Amid all these emotions, you see random people surrounding your property, thrusting documents, and contracts in your face. You are too bewildered to ask yourself, "Who told them that I have a fire?". Just as you are wondering this, you see another restoration company reaching your site. You are then questioning yourself: How did this happen?

A fire chaser is also known as a first responder. It is a person that possesses extensive experience in dealing with incidents of property loss. Fire chasers belong to a restoration services team that has been notified by a third party that a property is suffering from fire damage. When a fire chaser reaches a fire loss location, they are aimed at convincing the owner of the property, who very likely is worried and stressed, to use them for fire restoration services. Some fire chasers intentionally create an emergency atmosphere so they can get their contracts as soon as possible and sell their service. Fire chasers can have a bad reputation because they are known as clever people who aim to take advantage of people at the vulnerable stage of facing a disaster. 

Are fire chasers good or bad? 

While there can be many considerable benefits of being a fire chaser, there can also be disadvantages. Fire chasers know one solid fact: they are dealing with vulnerable victims of the disaster. Hence they are known to easily take full advantage of the victims. While the victims are certain that it will require effort, time, and money, they also want to escape this grueling process and get the pre-disaster condition of their property as soon as possible. 

We have heard about other restoration companies in Atlanta weaponizing the fear factor by placing shock and panic in the victim, causing them to make decisions that they might not agree with later. At SERVPRO of Union, Towns, Fannin & Gilmer Counties, we do not agree with this method of selling. When you choose us to clean your fire-damaged property, we can ensure you that we will take care of everything and offer you help however you may need it. We know that you are in a vulnerable place; that is why we won't make you feel pressured to decide by signing any documents and contracts until you are certain how you want to move forward.

How do fire chasers get paid? 

Cutting to the chase, the pay of fire chasers depends on the situation at hand, and many factors. It depends upon the restoration company that employs them. However, typically, fire chasers are paid on a percentage of the total damage loss. It ranges from 5 percent to 15 percent of the total homeowner's insurance claim money that the restoration company receives for the fire damage repairs. 

You can trust SERVPRO 

With over 50 years of experience and more than 1,700 franchises nationwide, SERVPRO excels at all restoration services. In times of crisis, you need a company that is faster, possesses advanced technology, and has highly trained certified professionals; this is what SERVPRO offers. Whether the restoration services are required for water, fire, or mold mediation, SERVPRO will give exceptional services with its certified and highly trained team. SERVPRO has years of experience in residential as well as commercial services. Their responsibility consists of being available 24/7 to cater to any calls of assistance regarding property damage incidents. Their vast experience enables them to be equipped with dealing with all extents of all damage. The damage can be of water, mold, or fire. No matter the source of the incidents, you can rely on SERVPRO for their readily-available help with their professional and capable tools. 

Contact us and we promise to help you preserve the damage caused to your business site or home. You can rely on the team at SERVPRO of Union, Towns, Fannin & Gilmer Counties to ensure your property will be protected from further damages such as pests, rain, and potential looters after a fire loss.

Is Black Mold Covered By Insurance?

12/29/2020 (Permalink)

Black mold waiting to be approved by insurance Black Mold Needs To Be Addressed ASAP

Your Homeowners Insurance May Cover Your Black Mold Claim 

As researchers name it, black mold, or Stachybotrys chartarum, is a tiny mold characterized by its darkened color. It occurs in areas that are damp, moist, or humid. Black mold development can harm structures and entail comprehensive cleanup, maintenance, and extraordinary measures to avoid future development. Black mold spreads quickly throughout a property and causes carpet odors; that is why it's best to get it addressed and removed ASAP.

Mold is a fungus that can be located nearly anywhere in and out of your house. However, certain mold types are deemed dangerous, like black mold, which may contain contaminants that can damage your home's structure. It can cause significant damage to the items in your home as well. Often, owners are protected by mold insurance, but not always. The coverage relies on the policy and what has induced the mold to grow.

Continue reading to find out when your homeowners' policy protects against mold damage.

For years, mold was a very controversial subject in the home insurance sector. When insurance companies or agencies insured mold damage, insurance agencies compensated thousands and thousands of dollars in premiums. Insurers soon found that shielding mold was too dangerous to undertake; thus, most policies now only provide minimal coverage, if any.

Molds created due to immediate and unintentional water damage, such as a burst drain, are usually protected by homeowners' policy. Still, mold formed with time attributable to excessive humidity, leaky pipes, or floods may not be insured by your insurance provider.

Did you know a homeowners insurance policy will not insure damage incurred by maintenance issues or inaction? When the insurance claims that mold development in your house was avoidable or that the mold was in place before, your claim will most likely be rejected.

When Is Mold Damage Covered By Insurance?

Most homeowners' insurance includes mold contamination if induced by a "covered peril." In some conditions, traditional homeowners' policies include mold damage. Suppose the mold is the consequence of a protected risk—like water damage— incurred by unexpected and unintentional accidents. In that case, the repair and cleanup of the mold are expected to be covered by your insurance company. So if you have mold in your house or your pipes spontaneously break, there's a fair possibility that your insurer can offset the expense of repairs.

The estimated cost that the insurer spends for mold claims could vary from 1,000 to 100,000 dollars depending on the amount of damage that is present at the property. While mold can be subject to homeowners' insurance in some cases, coverage for fungus damage is generally limited.

How To Avoid Your Black Mold Claim From Being Declined

You can perform various measures to increase the likelihood of your claim being accepted if you experience mold damage. Mold is often typically found in regions of higher humidity. That could involve leaking water pipes or basements with drainage problems, and equipment hoses, leaky roof.

To prevent mold damage, you can do the following:

  • Place dehumidifiers in places that are damp-resistant
  • Using air conditioners or dehumidifiers to maintain your home's relative humidity around 30% to 50%
  • Address plumbing issues as quickly as possible
  • Thoroughly monitor plumbing pipes to check leakage.
  • Prevent the insertion of carpets in wet areas
  • Keeping the gutters clear to avoid ice jams in the winter that can contribute to leakage
  • Suitably ventilate bathrooms, laundry rooms, bedrooms, as well as other parts of your house where mold can have the potential to spread.
  • Use fans to guarantee sufficient airflow.
  • Properly insulate indoor and outdoor pipes in winter to prevent breakage or leakage.
  • Remove stagnant water and other types of water damage.
  • Check hoses and valves every week to avoid leakage.

If you have to claim damages of the mold, then:

  •  Record the damage appropriately with images and video
  • Supply your insurance adjuster with an updated servicing report
  • Take all directions that the insurance provider sends you to handle the claim.
  • Contract licensed mold removal company like SERVPRO to mitigate the damages

Steps To Take If Your Claim Is Declined

If your insurance provider rejects your mold claim, you may need a qualified professional to give a second view about what induced the damage. You can also decide to contest the refusal against the insurance provider if it has a clear appeal policy. If that's not the case, the state insurance agent will be willing to assist with what you can expect to have the claim accepted or to submit a rejection complaint.

SERVPRO Insurance Claim Specialists 

Did you know that SERVPRO will help you file a homeowners insurance claim with your insurance company? SERVPRO of Union, Towns, Fannin & Gilmer Counties has over 50 years of combined experience working with insurance adjusters. We have partnerships with many insurance companies and are a preferred insurance vendor. Contact us today for a mold estimate, and we promise to get your property back "Like it never even happened."

How to Trace a Leak in the Ceiling?

12/29/2020 (Permalink)

water leak at a commercial property At SERVPRO, we have the technology to quickly locate a water leak.

Locate the Source of a Water Leak like Pros

An unattended leak in the ceiling can cause significant damage to the structure of a commercial property. While some leaks may be easily traceable, especially when water is dripping, but sometimes ceiling leaks remain concealed and end up weakening the ceiling without a single sign. To avoid severe structural damage, it is essential that leaks are identified early and treated accordingly. 

Three ways to locate a ceiling leak

The highly trained certified water damage vendors at SERVPRO have suggested a few simple ways to identify and trace a leak in the ceiling. Here are a few signs that will help property owners inspect these leaks sooner and get them resolved before they cause substantial damage:

One: One of the clear signs of a leak in the ceiling includes discoloration over an entire area. The discoloration will be apparent if the ceiling is white. You may notice that the ceiling paint starts to peel off in a particular spot. There may be blistering of the plaster or the most obvious sign; the entire ceiling may crumble from underneath the leak. 

Two: Other leaks leave a yellow or brown stain at a spot on the ceiling. These stains might be easy to miss when the ceiling is not painted white. We recommend that you use a flashlight directed towards the ceiling to help identify any ceiling spots. 

Three: Another way to inspect a leak is to press on the ceiling and assess dampness and sagging within the ceiling. If you choose to press on the ceiling, be sure to use a stable ladder to climb up and get better access to the ceiling. 

Common leak sources 

While identifying a leak is an essential first step, it is vital to locate the leak source. One of the most familiar ways to tell the source is through the appearance of the water causing the leak. Water that is brown or dirty in color is likely to be coming from the roof. Roof leaks generally occur after a rain or ice buildup. If you suspect the source is the roof, use a hose to spray water on the roof, and then look out for dripping water from the ceiling. If you spot damp insulation within the ceiling, it usually means you have found the source.

Wet insulation is a sign of a problem coming from plumbing pipes. Common plumbing issues usually direct leaks near kitchen sinks, basins, and around or beneath bathrooms. If you suspect faulty pipes, you can identify the source by wrapping tissue paper around the pipe; the tissues will ultimately dampen where the pipe is leaking. Once a source has been narrowed down, you should turn off the water supply valve to limit further damage and call a local professional to resolve the issue. 

Roof or pipe leak?

A leak in the ceiling might be easier to identify based on the kind of signs visible. Leaks that originate with the ceiling are usually associated with clear water and faulty plumbing pipes. If the water is dirty, it means the leak is in the roof as the water takes up the dust on the way. The water might leave a trail that will be identifiable by dampened paint or crumbled ceiling, and following the trail will help conclude if the leak is from within the ceiling or outside. 

Avoid mold growth 

When a leak has been identified in the ceiling, the first thing you should do is prevent further damage. Spread a plastic sheet on the floor beneath it and place a bucket over it. Using a stable ladder to drill a half an inch hole in the damp spot allows the pooled water to drain into the bucket, preventing further harm to the drywall and enabling it to clear up. Keeping this area dry will prevent the buildup of any mold. Make sure to turn off the water supply to that area, open all the windows, and remove any carpets or rugs that are wet. Keeping the area dry will prevent the growth of any mold. 

Ceiling leak repair specialists  

Our exceptional SERVPRO team is the perfect solution to all your clean-up and restoration related problems. They possess impeccable skills and will help transform your worries into solutions. We, at SERVPRO, make sure that trusting us for cleaning and restoration services will be the best decision you make. Contact us today if you have any issues with ceiling leaks or water intrusions from your faulty roof.

Mitigation vs. Restoration

12/29/2020 (Permalink)

Firefighting hose causing both mitigation and restoration services We are mitigation and restoration professionals!

SERVPRO offers both mitigation and restoration services 

To prepare your business premises and yourself for any disaster and its cleanup, you should be aware of the work type that needs to be done. Knowing the difference between restoration and mitigation is necessary when a disaster strikes; they are standard terms used in the disaster restoration industry. In this blog post, we will use commercial fire damage as an example of defining mitigation and restoration. 

What is the difference between mitigation and restoration: 


Mitigation is referred to as reducing the seriousness of something, which is, in this case, are the consequences of fire damage. For example, say the fire damage resulted in smoke damage from a kitchen fire. With the help of mitigation, further secondary damage is avoided. 

Mitigation companies restrict the damage by methods and tools like: 

  • Installing roof tarps
  • Building a vital structure that is safe against collapse
  • Water to be removed through firefighting efforts.
  • Plugging holes
  • Disinfecting and cleaning

Mitigation services don't replace or repair but ensure that the hazard doesn't continue to have further consequences. 


Restoration is started after mitigation. The experts help rebuild and repair your damaged property and bring it back to the pre-disaster condition. They help to replace floors and walls that have been damaged and combat odors, mold, and infestations. The most common difference between them both is that mitigation allows you to move forward. Mitigation helps prevent further damage by the fire cleanup, whereas restoration helps your business get back to normal. 

What does a mitigation company do? 

The SERVPRO team consists of mitigation professionals. As mitigation requires a lot of experience and skills, we are known to be the best. A mitigation company's job is to lessen the damage to your business or home and make it secure for repairs after water damage, mold damage, smoke, and fire damage that have drastically affected a property. The SERVPRO team is an expert in cleaning, drying, and making an area ready for restoration services. 

Water mitigation services

Water mitigation is referred to as the process of providing all the safety precautions necessary, such as stabilizing floors and ensuring that the water damage doesn't continue to cause further damages. 

The severity of the water damage will help to determine its mitigation services. Our certified technicians will remove unsalvageable contents, perform water extraction, and use antimicrobial agents. Sketches will also be prepared for drying logs for the insurance company. 

Water restoration services

Water restoration is the act of restoring a property after water damage occurs once the water damage is stabilized. Water damage restoration professionals will remove, dried, and disinfected all wet contents. 

The drying and cleaning time will be determined by the damage that occurred. It can take from 3 days to a week but will be done as quickly as possible. The air movers and water damage equipment are left at your property to complete the cleanup process. The equipment will only be removed when the humidity and moisture test confirms that all affected areas are dry. 

Further water restoration services include replacing damaged floors and walls, mold removal, repair roof damage, and moisture and humidity tests to ensure that all the problems are treated efficiently and resolved. The services drastically depend on the seriousness of water damage that has occurred. 

SERVPRO restoration and mitigation services

Different mitigation and restoration services are depending on the type of hazard that has occurred. Mitigation is referred to as long-term pre-disaster planning, which involves non-structural and structural efforts to prevent future risks. 

For fire damage, SERVPRO can mitigate and secure your structure caused by smoke, fire, and water. In water damage, we will take quick action to prevent the destruction of your structure. For mold damage, tests will be conducted, and the necessary precautions will be taken. At SERVPRO, we will handle all such emergencies and will be here for your assistance so that you're stress-free in this challenging time.

When your business or home has experienced any kind of hazard or damage, be it from smoke, flood, or fire, it's essential to get accurate mitigation and restoration services so your lifestyle can quickly get back to normal. SERVPRO is a preferred restoration vendor amongst insurance companies and  offers residential and commercial restoration services that will make your business and home damage "Like it never even happened."

How To Get Rid Of Carpet Odors From Flooding

12/18/2020 (Permalink)

puppy smelling carpet odors Ignored water damage will leave musty carpet odors

Musty Carpet Odors Are Hard To Ignore

A musty mildew-filled carpet can be challenging to overlook. When you first notice your carpeting to smell, you should check to see if there is mold damage. Removing odors out of carpeting is relatively easy. Particularly if your area had been flooded, getting rid of the smell (with thorough attention) can be easy. 

Consider yourself lucky if you have not struggled with carpeting smelling your entire home. There are many reasons for carpet odors, like extra moisture, leaks, or floods. Wetness left untreated will cause mold, which may be the source of the unpleasant scent. 

In this blog, we'll look closely into some of the most effective ways to remove stinking carpet odors, saving your time and money in the long run.

Why Does The House Stink After A Flood?

The most frequent source of a peculiar musty smell in your home is caused by flooding. As pipes break during flooding, sewage and groundwater won't be delivered to public sewage lines causing a backup in your home. 

If the furniture from flood water is not removed correctly or washed, the bacteria can release a heavy, irritating odor. When homeowners don't let their homes properly dry after flooding, mold and mildew development can also occur.

Getting rid of the odors 

If you're struggling with floodwater carpet damage, the following are ideas to get rid of the stinky smells:

Dry or clean the area

Stinky or unpleasant odors in the carpet are typically the consequence of floodwaters. When your home suffers from flooding, there is likely ongoing water damage in the neighborhood. The best course of action would be to use the same water restoration company for services since they are already in the area.  

Vacuum the carpet

When your carpet becomes dry, vacuum it to minimize the dust to allow the smell to disperse quicker. Make use of a Wet vacuum cleaner to clear extra particles.

Apply Vinegar or Baking Soda

Vinegar is a perfect home cure to remove unpleasant smells. Based on the scale of mildew on the carpet, add one cup of white vinegar per two cups of water. Transfer the spray bottle's solution and spray it on the carpet, making a nice layer. Be cautious not to overdo it! Additional moisture can contribute to mold formation. 

Also, use baking soda, as it is one of the safest odor neutralizers. Drop a considerable quantity of baking soda on the smelly carpet, as it will not damage the carpet. Then consider waiting a few hours or for better performance, let sit overnight.

Know when to call for professionals 

If the smell remains, repeat this procedure. If all your attempts remain ineffective, get your carpet treated by a reputable restoration company like SERVPRO. SERVPRO offers professional carpet cleaning, water restoration cleanup, and mold damage recovery. When we execute our cleaning services, we do so with outstanding consumer satisfaction as our main focus. Our open and friendly professionals have are qualified in various restoration fields to detect and assess any future problems.

Types of Water Damages That Affects Carpeting 

Water damage doesn't originate from a single cause. Did you know that there are various kinds of water damage? It may come from a broken toilet, leaked drains, waste, etc. In addition to getting a greater understanding of how severe the condition could be, you have to consider the three forms of water damage that can impact your home's smell.

Clean Water

Clean water is often referred to as the best or most secure of all categories of water damage. An overflowing sink is generally the cause of this type of damage. 

Gray Water

Gray water is much more harmful than clean water. A prime example of a gray water occurrence will be a toilet bowl leak. 

Black Water

Blackwater (the most serious of all) arises from natural hazards such as flooding and hazardous waste. In all instances, the carpet and padding need to be removed. 

Count on SERVPRO 

You can count on the professionals at SERVPRO of Union, Towns, Fannin & Gilmer Counties to mitigate and treat all unwanted damages. We are a preferred water restoration vendor for many insurance companies, and all of our SERVPRO heroes are IICRC certified

Call us at (706) 896-1880

Ozone Machine For Smoke Damage

12/17/2020 (Permalink)

Man plugging his nose before ozone treatment A properly performed ozone treatment will relieve your home from nasty odors

Ozone Treatment—an Effective Solution for Removing Unpleasant Odors

There are many daunting factors associated with a fire outbreak; it wouldn't be wrong to state that these unfortunate circumstances leave homeowners in an overwhelming situation. Fire and smoke damage will cause significant damage to the property and considerable financial loss.

However, apart from all these damages, the most troubling factor is the strange, pungent smell that makes it even harder to continue living in the property. When SERVPRO gets a call about fire damage, you will notice that the fire restoration professional will be placing ozone machines throughout the property. 

An ozone treatment serves to be the most viable high-tech solution that works efficiently in eradicating musty odors. The ozone machine will provide you with a fresh and smell-free environment. Let us dive deeper into the benefits associated with this remarkable technology.

What is Ozone?

Ozone is a molecular gas composed of three atoms of oxygen, with excellent commercial and residential cleaning uses. Ozone is used for cleaning purposes mainly because it can easily detach one of the oxygen molecules and then re-attach to other molecular substances, thereby changing their composition chemically. Due to this capability, ozone works efficiently in eradicating the unpleasant odor of smoke and other reagents that cause a foul odor.

Ozone Machine—Removing Smoke Odor Now Made Easier

The ozone machine is a piece of efficient equipment, generally available in a mobile unit that removes indoor odors and pollutants. It has a compartment that traps carbon dioxide from the environment. An electrical discharge is then used to split oxygen into a molecular state. This process, which is known as corona discharge, helps in forming ozone gas— a highly reactive gas that clears out the pungent smell present in the environment.

Precautionary steps while using the machine 

As you are working with high voltages, it is essential to take severe protection while using the machine; hence, it is always recommended to ground the fault circuits to avoid current issues. Apart from that, all the metal casing must also be adequately grounded to ensure you do not leave loose metal parts while the machinery is in function. Though the machine looks simple to use, there are certain imminent dangers associated with it. Therefore, hiring a professional staff to carry on with the procedures is a more convenient solution.

Hire professionals to get done with the job efficiently

Although the machine looks simple to use, there are certain imminent dangers associated with it. Hiring a professional staff to carry on with the procedures is a more convenient solution. The SERVPRO professionals take specific precautionary measures into strict consideration. Certified fire damage professionals should be the only ones to handle an ozone machine due to ozone gas's reactiveness and capabilities to remove pungent odors. Though the machine looks simple to use, there are certain imminent dangers associated with it. Therefore, hiring a professional staff to carry on with the procedures is a more convenient solution.

SERVPRO Ozone Treatment—the Professional Fire Cleaners

From providing fire damage restoration to top-to-bottom cleaning, the professionals at SERVPRO of Union, Towns, Fannin & Gilmer Counties have you covered. With over 50 years of expertise, our specialists are dedicated to providing all-inclusive fire restoration services with the highest quality. We are among the renowned providers of residential and commercial ozone treatments. We have set high standards with our reliable and professional services.

Call us at (706) 896-1880