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Category 3 Water Remediation - 5 of The Most Common Sources of Category 3 Water

10/19/2020 (Permalink)

Category 3 water remediation may consist of various diseases; image of green bacteria We have the resources to handle fungi and bacteria caused by storms and disasters!

Category 3 water remediation occurs because category three water is grossly contaminated with pollutants, including fungi and bacteria.

SERVPRO understands the stress and questions that come with a category 3 water loss. The SERVPRO goal is to quickly assess the level of contamination your property has endured and advise you on the best course of action to move forward. 

The information in this blog post is intended for any homeowner that has recently undergone a water damage loss and has questions about category 3 water remediation. 

Category 3 water is nasty contaminated water and can contain pathogenic, toxigenic, or other harmful agents. Dirty water can carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances. 

Please note that no two water losses are alike, and each category 3 water remediation will be treated depending on the unique needs of the damaged property. Category 3 water remediation needs to be handled by professionals who have attended an IICRC WRT Class, an IICRC ASD Class. 

Causes of Category 3 Water Remediation?

Category 3 water damage can occur when highly contaminated black water damages a property. There are significant health risks as well as a high chance of injury associated with category 3 water remediation. There are different causes of category three water losses. The professionals at SERVPRO know the most common causes of category three water losses are sewage backups. A sewage backup creates a nasty mess, but this type of water loss is not the only source of unsafe, dirty water. Another common dirty water type comes from flash floodwaters. Flash floods are known to push organic and chemical contaminants into the house. Outside of these two causes, there are also five other leading causes. 

5 of the most common sources of Category 3 water include:

  1. Broken sewer lines
  2. Backed-up sewer mains
  3. Extended rain events
  4. Ground surface water
  5. Hurricane flooding

Did you know a small toilet overflow can cause Category 3 damage? 

It's because dirty water deposits bacteria will damage the floor, baseboards, and surrounding bathroom fixtures.

How Does Dirty Water Spread?

In all of our category 3 water remediation jobs, we have found that the porous surfaces become a breeding ground for pathogens and fungus. Humidity, temperature, and stagnant air in a flooded home will create an ideal environment for bacteria and fungi to grow.

A Deeper Understanding Of Category 3 Water Remediation 

To further clarify the risks involved in cleaning up this type of damage, we are going to list what diseases are affiliated with improperly handling a category 3 water loss:

    • Hepatitis B and C
    • Norovirus
    • Tetanus
    • West Nile virus
    • Tuberculosis
    • HIV / AIDS

As you can see, any type of category 3 water can pose serious health risks.

What To Do During A Category 3 Loss?

When you suffer from a category 3 water loss, it's best to call a professional restoration company that is certified in handling Category 3 contamination. It is essential to hire highly trained technicians who adhere to strict OSHA and EPA standards.

We Specialize In Category 3 Water Remediation  

SERVPRO professionals use specialized water damage equipment to sanitize, dry, and repair affected areas. As you learned today, trying to perform category 3 water remediation by yourself isn’t a good idea. SERVPRO of Union, Towns, Fannin & Gilmer Counties is available 24/7 to help you with any water loss. 

Does Mold Attract Bugs? 5 Bugs That Eat Mold At Commercial Properties

10/12/2020 (Permalink)

Mold attracting bugs on drywall SERVPRO is Faster to Any Size Disaster!

The majority of the time that SERVPRO professionals arrive at a mold damage job, the job site is also experiencing a bug issue. The reason being is that mold and bugs thrive in the same environmental conditions. In this blog post, you will learn why mold attracts bugs. 

Environmental Conditions For Mold Growth 

Mold and bugs thrive in the same environmental conditions. Warmer, wet conditions are the known best environmental condition for mold and bugs. Mold and bugs are similar to most living organisms; they both need food and water to survive. The real questions are, do mold and bugs feed on the same things? And does mold attract bugs?

What Do Mold and Bugs Eat? 

What Does Mold Eat?

Mold mostly enjoys eating things that are made of porous materials. Porous materials make it easy for mold to grow and plant more mold spores. 

Porous materials include the following: 

  1. Sponges 
  2. Wood 
  3. Rubber 
  4. Rocks 
  5. Drywall 

Porous materials are everywhere inside your home. If you’d like to know more about mold and how SERVPRO handles mold issues, check out What is Black Mold.

What Do Bugs Eat?

Since this post focuses on mold eating bugs, we will go through the types of bugs we see at mold remediation jobs. Bugs associated with active mold growth like to consume things outside of mold itself as well. The SERVPRO professionals have found bugs eating food in the pantry, organic matter, and wet drywall. Mold mites are one known type of bug with a name to reflect their relationship with mold eating. The following are other bugs that are attracted to mold: 

Bugs That Mold Attracts:

1. Mold Mites

Mold mites, are the cousins of dust mites, thrive off of mold. These bugs need a source of constant humidity and moisture to survive. Mold grows where the air is humid, making it a perfect habitat for mold mites. A mold mite is a tiny white bug consisting of long hairs known as setae. Mold mites may be hard to notice at first because they're nearly invisible to the naked eye.

2. Cockroaches 

Cockroaches survive by eating paper and easily digestible foods. Mold breaks down wet drywall, making it easier for a cockroach to digest. Mold also can break down wood, making wooden materials a delicacy meal for cockroaches. 

3. Termites

A typical mold job will consist of musty odors that attract termites. These musty odors are also known as mycotoxins or Volatile Organic Compounds (VOC's). The VOC’s produced by mold contribute to a termite growing appetite. Mold will also break down the wood and makes it more easily penetrable for termites. Termites will contribute to home mold growth by tunneling wood, causing it to spread.

4. Booklice

Booklice has received its name by consuming the paper of books. The mold professionals have also found these bugs in wet paper piles, behind damaged wallpaper, and around windows in a mold damage job. Mold will break down paper and cause a booklice infestation because they love to eat moldy paper.

5. Foreign Grain Beetles

The foreign grain beetle is usually found in older homes with high humidity levels. However, the SERVPRO professionals have seen these bugs to infest new homes where lumber and building materials are still wet, attracting mold growth. 

Concluding, Does Mold Attract Bugs?

Yes, mold attracts bugs. Mold and bugs seem to have an engaging relationship since mold provides excellent food sources for the different listed bugs in this post. The easiest way to prevent mold growth and the bugs is to control the amount of moisture in your commercial property. The best way to remove excess moisture is by investing in a commercial dehumidifier. If you have mold and bugs in your home, it is best to contact a professional mold remediation company like SERVPRO of Union, Towns, Fannin & Gilmer Counties

Call us at (706) 896-1880

3 Common Flood Types Caused By Chattahoochee River flooding

10/5/2020 (Permalink)

Chattahoochee River flooding after heavy rainfall We offer 24-Hour Emergency Services

Chattahoochee River flooding has caused thousands of dollars worth of flood damage to homeowners each year.

Floods are known to cause damage to any property in a flood zone. In this post, you will learn about the various types of floods and how they can affect your property.

SERVPRO knows first hand that water damages come in all shapes and sizes. The most severe water damages fall under a Category 3 water damage. A Category 3 water damage, also known as "black water" damage, includes rising flooding, seawater, sewage water, and river water. These water losses require quick action to mitigate any potential health risks.

Chattahoochee River flooding can occur quickly or slowly, affecting prominent flood zone areas and those that appear completely harmless in dry weather.

How can floods affect your Georgia Property?

Water damage from flooding produces potential health and safety risks if the water is not immediately cleaned up, including:

    • Structural damage
    • Electrical damage and risks
    • Sanitary hazards and diseases from standing water
    • Defunct drainage and sewage systems
    • Destruction to roads and bridges 
    • Landslides

Although flooding in northern Georgia does not occur often, it is still something that needs to be considered. SERVPRO is here to help with any flooding from the Chattahoochee River, Toccoa River, and Ocoee Rivers.

3 Types of Chattahoochee River flooding Damages 

Chattahoochee River flood stage is characterized by the size of riverbank overflows caused by extensive rainfall over an extended period of time. Most structural damages occur when a property is located in a flood zone and undergoes mass amounts of rainfall. 

Outside of rising waters from the Chattahoochee River, we have seen the following three types of flooding also occur: 

1. Flash Floods

Flash floods are caused by heavy rainfall or when snowfall thaws quickly. Flash floods are typically known to be fast-moving waters that sweep anything that comes in their path. A typical flash flood usually covers a small area lasting around six hours or less. Flash floods have the capability to move large objects such as cars, rocks, and trees. It is essential to have a local water restoration number when a flash flood occurs near your property. 

2. Pluvial floods

Pluvial flooding is similar to urban flooding, but it mainly only occurs in rural areas. These floods form in flat areas where the terrain can’t absorb the rainwater, causing puddles and ponds. Pluvial floods have a severe effect on agriculture, causing many damaged crops.

3. Urban floods 

Urban floods occur when the drainage system in a city or town fails to absorb the water from heavy rain. An urban flood will result in water flowing out onto the street, making transportation very dangerous. The average water levels of an urban flood is a few inches deep, but they cause significant structural damage.


Chattahoochee River flooding can cause severe flood damage to properties, but there are many ways to prevent it. Contact SERVPRO today to come out and evaluate your property and see how you can protect yourself from Chattahoochee River flooding. The SERVPRO restoration professionals are highly trained by the IICRC. Flooding is not something that should be taken lightly that is why we suggest to all of our local residents to have a flood plan in place. 

More on the Chattahoochee River 

Call us at (706) 896-1880

Meet Our Team-Christine Osborn

9/21/2020 (Permalink)

Female Operations Manager Christine Osborn standing in front of SERVPRO truck Christine Osborn - Operations Manager

Christine Osborn is the Operations Manager for SERVPRO of Union, Towns, Fannin, and Gilmer Counties servicing the Hiawassee, Blairsville, Young Harris, Blue Ridge, and Ellijay communities. She has been apart of the SERVPRO family for approximately 6 years.

When Christine is not assisting her SERVPRO team members, she likes to ride horses and spend time with her two little boys.

The most influential thing Christine has gained by working at SERVPRO has been a change in mindset. She believes that life has absolutely no limitations except the ones you make. Take the chance to Make a Difference with every opportunity you are presented, the world needs your smile!

What she likes most about working at SERVPRO is she has the opportunity to Make a Difference every day, whether that be with a co-worker, with a customer or helping her community in a time of need – she is always there to help.

Christine is IICRC certified in WRT, FSRT and OCT and is ready whenever help is needed.

Meet Our Team-Caleb Weaver

9/20/2020 (Permalink)

Male Production Manager Caleb Weaver standing in front of SERVPRO truck Caleb Weaver - Production Manager

Caleb Weaver has been Production Manager for SERVPRO of Union, Towns, Fannin, and Gilmer Counties servicing the Hiawassee, Blairsville, Young Harris, Blue Ridge, and Ellijay communities.

Caleb has been with SERVPRO for approximately 11 years and has IICRC certifications in WRT, ASD, AMRT, FSRT, and he is a certified lead paint renovator in the states of Georgia and North Carolina.

The thing Caleb likes most about being a part of the SERVPRO team is helping our community and the skills he has learned in customer service to serve our customers.

When he is not at work, he enjoys spending time in the woods. But most of all, Caleb enjoys spending quality time with his adorable daughter.

Meet Our Team-Clancy Shelton

9/19/2020 (Permalink)

Male Crew Chief Clancy Shelton standing in front of SERVPRO truck Clancy Shelton - Crew Chief

Clancy Shelton has been a Crew Chief for SERVPRO of Union, Towns, Fannin, and Gilmer Counties for approximately 2 years servicing the Hiawassee, Blairsville, Young Harris, Blue Ridge, and Ellijay communities.

Clancy has the an IICRC certification in WRT.

The thing Clancy likes most about being a part of the SERVPRO team is going to different places, meeting new people, and being able to help customers through what can be an over-whelming situation.

He has learned how to focus on what needs to be done in a chaotic situation.

When Clancy is not at work, he enjoys doing anything outdoors. But most of all, he adores spending time with his adorable daughter.

Meet Our Team-Karon Davis

9/18/2020 (Permalink)

Female Accounting Clerk Karon Davis standing in front of SERVPRO truck  Karon Davis - Accounting Clerk

Karon Davis has been an Accounting Clerk for SERVPRO of Union, Towns, Fannin, and Gilmer Counties for approximately 8 years servicing the Hiawassee, Blairsville, Young Harris, Blue Ridge, and Ellijay communities.

Karon has the following IICRC certifications in WRT and notary public.

The thing Karon likes most about being a part of the SERVPRO team is working with a team that truly cares about their customers and each other. Also, experiencing a team caring and treating one another like family.

            While at SERVPRO, Karon has learned that your duct work needs cleaning often; as well as water and humidity can be very damaging.

When Karon is not working, she enjoys to cross stich and read. But most of all, she enjoys spending time with her wonderful family and grandkids.

Meet Our Team-Dalton Taylor

9/17/2020 (Permalink)

Male employee Production Technician Dalton Taylor standing in front of SERVPRO truck Dalton Taylor - Production Technician

Dalton Taylor has been a Production Technician for SERVPRO of Union, Towns, Fannin, and Gilmer Counties for approximately 6 years servicing the Hiawassee, Blairsville, Young Harris, Blue Ridge, and Ellijay communities.

 Over Dalton’s six-year period at SERVPRO, he has learned how to better interact with our customers.

The thing Dalton likes most about being a part of the SERVPRO team is the people and getting to better his skills as a Production Technician.

When Dalton is not working, he loves to ride and work with his horses. In addition, he enjoys spending time with family, hunting, and going to the gun range.

Meet Our Team-Jeff Van Mill

9/16/2020 (Permalink)

Male employee Jeff Van Mill Marketing Representative standing in front of SERVPRO truck Jeff Van Mill - Marketing Representative

Jeff Van Mill has been a Marketing Representative for SERVPRO of Union, Towns, Fannin, and Gilmer Counties for 1 year servicing the Hiawassee, Blairsville, Young Harris, Blue Ridge, and Ellijay communities. Over that time period he has learned how important mold coverage is to have on your insurance policy and that close-knit teamwork is needed when handling crisis situations. He has also learned how a terrible flood, and how important it is be handled promptly to turn the situation around.

            The thing Jeff likes most about being a part of the SERVPRO team is helping customers get thru a bad situation they’ve never gone through before. He also values working with a great team and customers, with no drama, and meeting new people and networking.

When Jeff is not working, he enjoys gardening and taking care of plants. He likes going to parks, waterfalls, and vineyards with his dogs, along with taking day trips to new places.

Meet Our Team-Chris Henson

9/13/2020 (Permalink)

Chris Henson-Crew Chief

Chris Henson has been a Crew Chief for SERVPRO of Union, Towns, Fannin, and Gilmer Counties for approximately 2 years servicing the Hiawassee, Blairsville, Young Harris, Blue Ridge, and Ellijay communities.

Chris has the following IICRC certifications in WRT and CCT.

The thing Chris likes most about being a part of the SERVPRO team is being able to assist our customers in their time of need.

 The most influential thing he has learned by being apart of the SERVPRO team is it’s better to work together as a family.

When Chris is not working, he takes pleasure in spending quality time with his beautiful grandchildren.